WELCOME TO INDIANA AMERICAN WATER.
WE’RE PROUD TO BE YOUR NEW WATER AND/OR WASTEWATER SERVICE PROVIDER.
On June 1, 2026, Indiana American Water completed the acquisition of the Community Utilities of Indiana’s water and wastewater systems. As a trusted provider of safe, clean, reliable and affordable water and wastewater service to communities across the state, we look forward to delivering the same high-quality service to you.
Welcome Packet
Welcome packets will be mailed to our new customers in June, which will include:
You’re in good hands.
We have the people and technologies in place to get the job done right. Indiana American Water is the largest regulated water utility in the state, serving approximately 1.4 million people in more than 75 communities. Our team of experts works hard to earn our customers’ trust and satisfaction. In fact, many of our employees are also Indiana American Water customers. We’re also proud to welcome employees from Community Utilities of Indiana to the Indiana American Water team.
Plus, we have access to national resources. Our parent company, American Water, is the largest regulated water and wastewater utility company in the United States, with extensive experience and a strong reputation for leadership, innovation and expertise in water and wastewater services.
Meet our team.
We plan to host an open house event this summer. Customers will receive an invitation by mail in advance, and event details will also be posted on this page—so please check back periodically. We hope you can join us.
Our team will be on hand to share information about the services we provide, including our customer portal, MyWater, customer service and billing, customer assistance programs, infrastructure investments, water quality, community involvement and more.
Learn about our lead service line replacement program.
As part of our Lead Service Line Replacement Program, we’d like to replace lead and certain galvanized water service lines over the course of the next several years. First, we need to know where they are. If you’re a new water service customer of ours, over the next few weeks, we’ll update our online inventory map with information about your service line. If the customer-owned service line material is unknown to us, you can help by visiting Indianaamwater.com/leadfacts and reporting your customer-owned service line material online.
About your rates.
As part of the sale agreement approved by the Indiana Utility Regulatory Commission (IURC), we will be adopting Community Utilities’ rates as follows:
Water Rates
- Metered:
- Fixed Service Charge (based on meter size): For the typical residential customer with a 5/8” meter, the charge would be $18.22 per month.
- Volumetric Water Usage Charge: $1.0239 per 100 gallons plus a water tracker rate of .036 per 100 gallons.
- All other fees and surcharges are in accordance with Indiana American Water’s tariff approved by the IURC.
- Unmetered:
- Flat rate: $34.63/month
- All other fees and surcharges are in accordance with Indiana American Water’s tariff approved by the IURC.
Wastewater Rates
- Fixed Service Charge (based on meter size): For the typical residential customer, the charge would be $27.25 per month.
- Volumetric Wastewater Charge: $0.8781 per 100 gallons.
- All other fees and surcharges are in accordance with Indiana American Water’s tariff approved by the IURC.
Indiana American Water is regulated by the IURC, and any future proposed changes in rates will be subject to extensive governmental review and approval. For more information about rates, visit indianaamwater.com/rates.
About billing.
We will continue to bill you monthly for water and wastewater service. Here’s how the billing transition will work: You will receive your first bill from Indiana American Water for water and/or wastewater service in June or July, depending on when your meter is read. The first bill may be prorated and will cover water and/or wastewater service charges from Community Utilities’ last reading through Indiana American Water’s first meter reading in June. You will be billed monthly thereafter.
If you have a past due amount with Community Utilities of Indiana: Any past due balance for Community Utilities should be paid and mailed to Indiana American Water. We have several convenient payment options, including Auto Pay, paying online on MyWater (amwater.com/mywater), by phone and in person.
Important updates about billing:
- Paperless Billing: If you were previously enrolled in Community Utilities’ paperless billing program, we automatically transitioned you to our paperless billing program. Still receiving a paper bill? Enroll in paperless billing online at amwater.com/mywater.
- Managing Your Account Online: If you were previously enrolled in My Utility, we automatically enrolled you in Indiana American Water’s MyWater, IF the user ID was available AND the user ID met our security requirements. For example, the User ID cannot be an email address. Not enrolled? Enroll at amwater.com/mywater. Be sure to have your new Indiana American Water account number handy.
- Auto Pay/EFT: If you were previously enrolled in Community Utilities’ Auto Pay/EFT program, we did not receive customer banking information from your previous utility. As a result, you will need to reenroll in Indiana American Water’s Auto Pay program. You can enroll on MyWater at amwater.com/mywater or by calling our Customer Service Center.
We offer bill assistance programs.
Indiana American Water offers programs and resources for customers facing financial hardship, including:
- Payment Arrangements help to extend the time you have to pay a past due balance.
- Budget Billing helps make managing your cash flow easier by providing predictable monthly payments and avoiding unplanned seasonal spikes.
We're invested in your water and/or wastewater system.
We believe in investing in our infrastructure. We evaluate our systems and facilities, prioritize projects and make necessary capital investments to improve service. Locally, Indiana American Water plans to make system upgrades that will help improve the quality and reliability of service, including updating water and wastewater treatment systems, replacing aging mains, and using newer technology and data to help guide decisions.
Stay informed.
One of the most important steps you can take right now is to ensure we have your up-to-date contact information. We use a mass-notification system to keep customers informed about:
- Water-related emergencies—such as boil water notices, major main breaks, and conservation requirements.
- General alerts like planned service outages and hydrant flushing.
Emergency alerts are automatically sent to all phone numbers and email addresses on file, but you must opt in to receive general alerts. Timely updates are essential, especially as we begin work in your area.
Updating your contact information online will allow us to keep you better informed.
Please visit amwater.com/mywater and use your account number provided on your Indiana American Water bill to set up a MyWater account. Once logged in, click the Edit Info button above My Bill near the top of the page, and click the Change button under Alert Settings to update your contact details and alert preferences. Note to Landlords/Property Owners: If you have tenants who are not direct customers, they can sign up for alerts at awcodered.com or by texting WATER to 24639.
*Standard text, data and phone rates may apply.
We offer interpreter services in many languages.
If English isn’t your preferred language, and you have a question about your bill or any communication you receive from us, contact our customer service center.
We’re here to answer your questions.
Our customer service representatives are available to answer your questions at 1-800-492-8373, Monday through Friday from 7 a.m. to 7 p.m. For emergencies: we’re available at this number 24/7.
You can also access amwater.com/mywater anytime to view and pay your bill, track water use, and sign up for paperless billing and more. Visit amwater.com/mywater to register. It’s that easy. Be sure to have your account number handy.
We also invite you to follow us on Facebook, X and YouTube.
It’s a privilege to serve you.
It’s a privilege to help keep your life flowing. Thank you for taking the time to learn more about us and for allowing us to serve you.