WELCOME TO NEW JERSEY AMERICAN WATER.
WE’RE PROUD TO BE YOUR NEW WATER AND/OR WASTEWATER SERVICE PROVIDER.
On June 30, 2026, New Jersey American Water completed the acquisition of Hopewell Borough’s water system. As a trusted provider of safe, clean, reliable and affordable water and wastewater service to communities across the state, we look forward to delivering the same high-quality service to you.
Welcome Packet
Welcome packets will be mailed to our new customers in July, which will include:
You’re in good hands.
We have the people and technologies in place to get the job done right. New Jersey American Water is the largest regulated water utility in the state, serving approximately 3 million people in more than 190 communities. Our team of experts works hard to earn our customers’ trust and satisfaction. In fact, many of our employees are also New Jersey American Water customers.
Plus, we have access to national resources. Our parent company, American Water, is the largest regulated water and wastewater utility company in the United States, with extensive experience and a strong reputation for leadership, innovation and expertise in water and wastewater services.
Learn about our lead service line replacement program.
As part of our Lead Service Line Replacement Program, we’d like to replace lead and certain galvanized water service lines over the course of the next several years. First, we need to know where they are. If you’re a new water service customer of ours, over the next few months, we’ll update our online inventory map with information about your service line. If the customer-owned service line material is unknown to us, you can help by visiting newjerseyamwater.com/leadfacts and reporting your customer-owned service line material online.
About your rates.
As part of the sale agreement, we will be transitioning customers to New Jersey American Water’s A-1 rates. For most customers, the monthly bill would decrease.
New Jersey American Water’s A-1 rates are as follows:
- Fixed Monthly Minimum Charge (based on meter size): For the typical residential customer with a 5/8” meter, the charge would be $22.65 per month.
- Volumetric Water Usage Charge: $0.88724 per 100 gallons.
New Jersey American Water is regulated by the BPU, and any future proposed changes in rates will be subject to extensive governmental review and approval. For more information about rates, visit newjerseyamwater.com/rates.
About billing.
We will be transitioning you to monthly billing. Here’s how the billing transition will work: You’ll receive your first water bill from New Jersey American Water in late July or August 2026, depending on when your meter is read. The first bill may be prorated or estimated and will cover water service charges from June 30, 2026, through New Jersey American Water’s meter reading in July. You will be billed monthly thereafter.
Hopewell Borough will be issuing a final bill for service through June 30, 2026. If you have any questions related to their final bill, please contact Hopewell Borough.
Please note: Hopewell Borough cannot accept payments on our behalf. New Jersey Water has several convenient payment options, including Auto Pay, paying online, by phone and in person.
We offer bill assistance programs.
For nearly two decades, New Jersey American Water has been assisting residential customers who qualify through its H2O Help to Others Program™. The program offers:
- Grants of up to $500 per household. Customers must meet 300% of the Federal Poverty Income Guidelines (FPIG). You are automatically eligible for this if you are currently enrolled in any of the following programs: Lifeline Communications Program, LIHEAP, Medicaid, SSI, SNAP, TANF, Veteran’s and Veteran’s Survivor’s Pension, and USF. You would still need to apply through SHARES.
- A 15% to 60% Universal Affordability Discount on water and/or wastewater charges. Customers must meet 200% of the Federal Poverty Income Guidelines (FPIG).
- Water-saving kits
- Budget billing, installment plans and more.
For more information or to see if you qualify, visit www.newjerseyamwater.com/h2oprogram, or contact our program administrator SHARES, toll-free, at 1-877-652-9426 (1-877-NJAWH2O).
We're invested in your water and/or wastewater system.
We believe in investing in our infrastructure. We evaluate our systems and facilities, prioritize projects and make necessary capital investments to improve service. Locally, New Jersey American Water plans to invest over $7 million in the first five years of ownership to improve the quality and reliability of water service, including replacing meters within the first few months and replacing aging water mains.
Stay informed.
One of the most important steps you can take right now is to ensure we have your up-to-date contact information. We use a mass-notification system to keep customers informed about:
- Water-related emergencies—such as boil water notices, major main breaks, and conservation requirements.
- General alerts like planned service outages and hydrant flushing.
Emergency alerts are automatically sent to all phone numbers and email addresses on file, but you must opt in to receive general alerts. Timely updates are essential, especially as we begin work in your area.
Updating your contact information online will allow us to keep you better informed.
Please visit amwater.com/mywater and use your account number provided on your New Jersey American Water bill to set up a MyWater account. Once logged in, click the Edit Info button above My Bill near the top of the page, and click the Change button under Alert Settings to update your contact details and alert preferences. Note to Landlords/Property Owners: If you have tenants who are not direct customers, they can sign up for alerts at awcodered.com or by texting WATER to 24639.
*Standard text, data and phone rates may apply.
We offer interpreter services in many languages.
If English isn’t your preferred language, and you have a question about your bill or any communication you receive from us, contact our customer service center.
We’re here to answer your questions.
Our customer service representatives are available to answer your questions at 1-800-272-1325, Monday through Friday from 7 a.m. to 7 p.m. For emergencies: we’re available at this number 24/7.
You can also access MyWater anytime to view and pay your bill, track water use, and sign up for paperless billing and more. To register, visit amwater.com/mywater. It’s that easy. Be sure to have your account number handy.
We also invite you to follow us on Facebook, Instagram, X and YouTube.
It’s a privilege to serve you.
It’s a privilege to help keep your life flowing. Thank you for taking the time to learn more about us and for allowing us to serve you.