WELCOME TO NEW JERSEY AMERICAN WATER.
WE’RE PROUD TO BE YOUR NEW WASTEWATER SERVICE PROVIDER.

New Jersey American Water completed the acquisition of Shrewsbury Township’s water system that serves the Alfred Vail Mutual Association. We have been providing high-quality, reliable water service to our customers for more than a century, and we’re committed to delivering that same standard of excellence to you. In fact, we already serve approximately 2,000 customers in Shrewsbury.

You’re in good hands.

Our focus is to provide you with safe, reliable water service – and we have the people and technologies in place to get the job done right. As our valued customer, we wanted to share with you some information about the services we provide, as well as some changes that will be taking place over time.

About your rates.

As part of the sale agreement approved by the New Jersey Board of Public Utilities (BPU), you will be transitioned to our rates (Rate Schedule A-1 – statewide general metered service). The rates are as follows:

Fixed Monthly Water Service Charge (based on meter size): For the typical residential customer with a 5/8” meter, the charge would be $22.65 per month.
Volumetric Water Usage Charge: $0.88724 per 100 gallons
All other fees in accordance with New Jersey American Water’s tariff approved by the BPU.

New Jersey American Water is regulated by the BPU and any future proposed changes in rates will be subject to extensive review and approval. To learn more, visit newjerseyamwater.com. Under Customer Service & Billing, select Your Water and Wastewater Rates.

How the billing transition will work.

We will continue to bill you monthly for water service however your bill will be sent separately from New Jersey American Water and will not be included with the association bill. Here’s how the billing transition will work: New Jersey American Water will begin billing you for water service in March 2025, depending on when your meter is read. The first bill will be prorated and cover water service charges from March 11 through New Jersey American Water’s first meter read date. You will be billed monthly thereafter.

Please note: Shrewsbury Township or Alfred Vail Mutual Association cannot accept payments on our behalf. If you prefer to pay in person, New Jersey American Water has agreements with several authorized payment locations across the state. For a complete listing, visit us online at newjerseyamwater.com. Under Pay My Bill, select Pay In Person.

Additional benefits of being a New Jersey American Water customer.

Regular investment in our water and wastewater systems. We regularly evaluate our systems and facilities, prioritize projects and then make necessary capital investments to help improve service. Statewide, we invested more than $500 million annually to improve the water and wastewater treatment and pipeline systems. Locally, we plan to make several important investments in the first few years of ownership to improve the quality and reliability of water service, including identifying and replacing lead and galvanized steel service lines at no additional direct cost to customers; replacing all water mains during the first two years of ownership; replacing all meters and taking ownership for all service laterals from the water main to the meter, removing this responsibility and risk from homeowners.
High-quality service. Our team of water experts and licensed operators has an exceptional track record when it comes to meeting regulatory requirements. With New Jersey American Water’s strong reputation for leadership, innovation and expertise, we have what it takes to meet the needs of your community.
Emergency notification system. We use a notification system to quickly alert customers via phone, text and email when emergencies occur. Visit amwater.com/mywater to choose how you want to be notified and to update your contact information. You can also report an emergency online at emergency.amwater.com or through MyWater.
Paperless Billing and Auto Pay. Enroll in Paperless Billing, and we’ll notify you by email when your bill is available to view online. Take it one step further and sign up for our recurring Auto Pay. With Auto Pay, your bill will be paid on time, every time, automatically on the due date. No stamps required. You can choose to have your monthly bill automatically applied to your credit card or deducted directly from your checking or savings account. It’s easy to enroll online using our self-service tool MyWater at amwater.com/mywater. All you need is your account number, which you will receive with your first bill.
Commitment to our customers and the environment. We promote wise water use, support environmental programs and offer water experts to speak to your school, civic and neighborhood groups.
A helping hand for customers in need. Through our H2O Help to Others Program™, we offer financial assistance to help customers who qualify pay their water bill. For more information or to see if you qualify, visit newjerseyamwater.com/h2oprogram, or contact our program administrator SHARES, toll-free, at 1-877-652-9426 (1-877-NJAWH2O).

We’re here to answer your questions.

Our customer service representatives are available to answer your questions at 1-800-272-1325, Monday through Friday from 7 a.m. to 7 p.m. For emergencies: we’re available at this number 24/7.

You can also access MyWater anytime to view and pay your bill, track water use, and sign up for paperless billing and more. Visit amwater.com/mywater to register. It’s that easy. Be sure to have your account number handy.

We offer interpreter services in many languages.

If English isn’t your preferred language, and you have a question about your bill or any communication you receive from us, contact our customer service center.

It’s a privilege to serve you.

We are excited to be your new water and/or wastewater service provider. We also invite you to follow us on social media @njamwater on Facebook, X and Instagram. Thank you for taking the time to learn more about us and for allowing us to serve you. It really is a privilege.

FREQUENTLY ASKED QUESTIONS

Are my rates changing as a result of this acquisition?

Yes. As part of the sale agreement, customers will be transitioned to the company’s Rate Schedule A-1 – statewide general metered service. The rates are as follows:

Fixed Monthly Water Service Charge (based on meter size): For the typical residential customer with a 5/8” meter, the charge would be $22.65 per month.
Volumetric Water Usage Charge: $0.88724 per 100 gallons
All other fees in accordance with New Jersey American Water’s tariff approved by the BPU.

These are the same rates existing New Jersey American Water customers pay in Shrewsbury Township.

Will I continue to be billed monthly?

Yes. We will continue to bill you monthly for water service however your bill will be sent separately from New Jersey American Water and will not be included with the association bill.

Here’s how the billing transition will work: New Jersey American Water will begin billing you for water service in March 2025, depending on when your meter is read. The first bill will be prorated and cover water service charges from March 11 through New Jersey American Water’s first meter read date. You will be billed monthly thereafter.

Will future rate changes have to undergo regulatory or governmental approvals?

Yes. New Jersey American Water is a regulated utility subject to governmental review and approval of any changes in rates. Water and wastewater rates are regulated by the New Jersey Board of Public Utilities (NJBPU). The process for any future changes in rates will be open, transparent and comply with all regulations. For more information about rates, visit newjerseyamwater.com. Under Customer Service & Billing, select Your Water and Wastewater Rates.

If I have a past due amount with Shrewsbury Township, who do I pay that to?

Shrewsbury Township association water bill: Any past due amounts for water service that was billed by the association should be paid to the association. The address is: Alfred Vail Mutual Association, 711 Sycamore Ave., Red Bank NJ 07701-4921.
New Jersey American Water water bills: Any past due balance for New Jersey American Water’s water service should be mailed to us or can be paid online via MyWater. Shrewsbury Township/Alfred Vail Mutual Association cannot accept payments on behalf of New Jersey American Water.

Why is my bill higher than usual?

As part of the sale agreement, customers will be transitioned to the company’s rate schedule A1 – statewide general metered service. The rates are as follows:

Fixed Monthly Water Service Charge (based on meter size): For the typical residential customer with a 5/8” meter, the charge would be $22.65 per month.
Volumetric Water Usage Charge: $0.88724 per 100 gallons
All other fees for Shrewsbury customers will be in accordance with the New Jersey American Water tariff approved by the NJ Board of Public Utilities.

Can I pay my New Jersey American Water bill in person at the Association office?

No. Shrewsbury Township or Alfred Vail Mutual Association cannot accept payments on our behalf. If you prefer to pay in person, New Jersey American Water has agreements with several authorized payment locations across the state. For a complete listing, visit us online at newjerseyamwater.com. Under Pay My Bill, select Pay In Person.

What payment options are available?

Credit card: You can use your Visa or MasterCard by calling 1.855.748.6066. Note: Our payment partner, Paymentus, charges $1.95 per transaction. Want to avoid the transaction fee? There is no charge to pay by e-check through our web self-service tool, MyWater.
Online: Visit www.amwater.com/billpay. Note: Our payment partner, Paymentus, charges $1.95 per transaction for e-check, credit card and debit card payments. Want to avoid the transaction fee? There is no charge to pay by e-check through our web self-service tool, MyWater (amwater.com/mywater).
Auto Pay: Your bill will be paid on time, every time on the date it is due. No stamps are required. You can choose to have your monthly bill automatically applied to your credit card or deducted directly from your checking or savings account. Please note, there is a $1.95 transaction fee for credit card transactions. You’ll still receive a copy of your bill before the due date, so you will have time to ask any questions before payment.
In person: New Jersey American Water has agreements with several authorized payment locations across the state. For a complete listing, visit us online at newjerseyamwater.com. Under Pay My Bill, select Pay In Person.
By mail
to the address provided on your bill.

I’m on a fixed income. Do you have any programs to assist customers?

Yes, we have a customer assistance program for our water and/or wastewater customers. For nearly two decades, New Jersey American Water has been assisting residential customers who qualify through its H2O Help to Others Program™ in three ways:

Grants of up to $500 per household per year. Customers must meet 300% of the Federal Poverty Income Guidelines (FPIG).
A 15% to 60% Universal Affordability Discount on water and/or wastewater charges. Customers must meet 200% of the Federal Poverty Income Guidelines (FPIG).
Water-saving kits

For more information or to see if you qualify, visit www.newjerseyamwater.com/h2oprogram, or contact our program administrator SHARES, toll-free, at 1-877-652-9426 (1-877-NJAWH2O).

Does New Jersey American Water plan to invest in our water system?

Yes. We believe in investing in our infrastructure. We continually evaluate our systems and facilities, prioritize projects and then make necessary capital investments to improve service. Statewide, we invest over $500 million annually to improve the water and wastewater treatment and pipeline systems. Locally, New Jersey American Water plans to make several important investments in the first few years of ownership to improve the quality and reliability of water service, including:

Identifying and replacing all lead and galvanized steel service lines at no additional direct cost to customers.
Replacing all water mains throughout the system during the first two years of ownership.
Replacing all meters and taking ownership and responsibility for all service laterals from the water main up to the meter, removing this responsibility and risk from homeowners.

Does New Jersey American Water provide water and wastewater service to other areas?

Yes. You’re in good hands. New Jersey American Water is the largest water service provider in the state, serving approximately 2.9 million people in more than 190 communities. We also provide water service to 30 additional communities through bulk purchase water agreements. Our focus is to provide you with safe, reliable water and wastewater service – and we have the people and technologies in place to get the job done right. Plus, we have access to national resources. Our parent company, American Water, is the largest publicly traded water and wastewater utility in the U.S., with extensive experience and a strong reputation for leadership, innovation and expertise in water and wastewater services.

WELCOME TO NEW JERSEY AMERICAN WATER. WE’RE PROUD TO BE YOUR NEW WASTEWATER SERVICE PROVIDER.