WELCOME TO PENNSYLVANIA AMERICAN WATER.
WE’RE PROUD TO BE YOUR NEW WASTEWATER SERVICE PROVIDER.

On August 13, 2026, Pennsylvania American Water completed the acquisition of Sutersville-Sewickley Municipal Sewage Authority’s (SSMSA) wastewater system. As a trusted provider of safe, clean, reliable and affordable water and wastewater service to communities across the state, we look forward to delivering the same high-quality service to you.

Welcome Packet

Welcome packets will be mailed to our new customers, which will include:

• Cover Letter
• Welcome Brochure
• Rights & Responsibilities

You’re in good hands.

We have the people and technologies in place to get the job done right. Pennsylvania American Water is the largest regulated water utility in the state, serving approximately 2.5 million people in more than 430 communities. Our team of experts works hard to earn our customers’ trust and satisfaction. In fact, many of our employees are also Pennsylvania American Water customers.

Plus, we have access to national resources. Our parent company, American Water, is the largest regulated water and wastewater utility company in the United States, with extensive experience and a strong reputation for leadership, innovation and expertise in water and wastewater services.

Meet our team.

In the coming months, we plan to host an open house event. Customers will be notified in advance, and event details will also be posted on this page—so please check back periodically. We hope you can join us.

Our team will be on hand to share information about the services we provide, including our customer portal, MyWater, customer service and billing, customer assistance programs, infrastructure investments, water quality, community involvement and more.

Learn about our lead service line replacement program.

As part of our Lead Service Line Replacement Program, we’d like to replace lead and certain galvanized water service lines over the course of the next several years. First, we need to know where they are. If you’re a new water service customer of ours, over the next few weeks, we’ll update our online inventory map with information about your service line. If the customer-owned service line material is unknown to us, you can help by visiting pennsylvaniaamwater.com/leadfacts and reporting your customer-owned service line material online.

About your rates.

Prior to the acquisition, SSMSA aligned its rates with the Pennsylvania American Water rates in effect at that time, which results in a lower monthly bill for customers with average household usage. Rates are as follows:

Wastewater Rates

All other fees and surcharges are in accordance with Pennsylvania American Water’s tariff approved by the PUC.

Pennsylvania American Water is regulated by the PUC, and any future proposed changes in rates will be subject to extensive governmental review and approval. For more information about rates, visit pennsylvaniaamwater.com/rates.

About billing.

We will continue to bill you monthly for wastewater service. Here’s how the billing transition will work: You will receive your first bill from Pennsylvania American Water for wastewater service in September. The first bill may be prorated and will cover wastewater service charges from August 14 through Pennsylvania American Water’s first bill date in September. You will be billed monthly thereafter. Volumetric charges will continue to be billed every third month (February, May, August and November).

If you have a past due amount with SSMA: Any past due amounts for wastewater service billed by SSMSA should be paid to SSMSA the address provided on their bill.

Important updates about billing:

• Paperless Billing: We offer paperless billing. It’s easy to in paperless billing online at amwater.com/mywater.
• Managing Your Account Online with MyWater: You can manage your account online with Pennsylvania American Water’s customer portal, MyWater. Through MyWater, you can view and pay your bill, enroll in Auto Pay and/or Paperless Billing, update your contact information and alert preferences, start or stop service, report emergencies and set up budget billing or an installment plan. To enroll, visit amwater.com/mywater. Be sure to have your new Pennsylvania American Water account number handy.
• Auto Pay/EFT: If you were previously enrolled in SSMSA’s Auto Pay/EFT program, we did not receive customer banking information from your previous utility. As a result, you will need to reenroll in Pennsylvania American Water’s Auto Pay program. You can enroll on MyWater at amwater.com/mywater or by calling our Customer Service Center.

We offer bill assistance programs.

For more than 35 years, Pennsylvania American Water has been assisting residential customers who qualify pay their water bill through its H2O Help to Others Program^™. The program offers:

• Grant(s) of up to a maximum amount of $500 per year per household. Customers must meet 250% of the Federal Poverty Income Guidelines (FPIG).
• Water Service Discounts: A 30% to 90% discount on the monthly service fee and a 20% to 80% discount on the monthly volumetric charges
• Wastewater Service Discounts: A A 37% to 85% discount on the total wastewater changes.
• Water-saving devices and education
• Arrearage Forgiveness Program to help customers who qualify pay off their past due account balance.
• Water-saving kits
• Budget Billing helps make managing your cash flow easier by providing predictable monthly payments and avoiding unplanned seasonal spikes.
• Installment Plans help to extend the time you have to pay a past due balance. Payment arrangements are also available for commercial customers who qualify. To learn more, contact our customer service center.
• Preferred Due Date enables eligible customers to adjust their due date.

For more information or to see if you qualify, visit pennsylvaniaamwater.com/H2O, or contact our program administrator, Dollar Energy Fund, at 1-888-282-6816.

We're invested in your water and/or wastewater system.

We believe in investing in our infrastructure. We evaluate our systems and facilities, prioritize projects and make necessary capital investments to improve service. Locally, Pennsylvania American Water plans to invest approximately $700,000 in the first five years of ownership to improve the quality and reliability of service.

Stay informed.

One of the most important steps you can take right now is to ensure we have your up-to-date contact information. We use a mass-notification system to keep customers informed about:

• Water-related emergencies such as boil water notices, major main breaks, and conservation requirements
• General alerts like planned service outages and hydrant flushing.

Emergency alerts are automatically sent to all phone numbers and email addresses on file, but you must opt in to receive general alerts. Timely updates are essential, especially as we begin work in your area.

Updating your contact information online will allow us to keep you better informed.
Please visit amwater.com/mywater and use your account number provided on your Pennsylvania American Water bill to set up a MyWater account. Once logged in, click the Edit Info button above My Bill near the top of the page, and click the Change button under Alert Settings to update your contact details and alert preferences. Note to Landlords/Property Owners: If you have tenants who are not direct customers, they can sign up for alerts at awcodered.com or by texting WATER to 24639.

*Standard text, data and phone rates may apply.

We offer interpreter services in many languages.

If English isn’t your preferred language, and you have a question about your bill or any communication you receive from us, contact our customer service center.

We’re here to answer your questions.

Our customer service representatives are available to answer your questions at 1-800-565-7292, Monday through Friday from 7 a.m. to 7 p.m. For emergencies: we’re available at this number 24/7.

You can also access MyWater anytime to view and pay your bill, track water use, and sign up for paperless billing and more. Visit amwater.com/mywater to register. It’s that easy. Be sure to have your account number handy.

We also invite you to follow us on Facebook, X and YouTube.

It’s a privilege to serve you.

It’s a privilege to help keep your life flowing. Thank you for taking the time to learn more about us and for allowing us to serve you.

Pennsylvania American Water
852 Wesley Drive, Mechanicsburg, PA 17055
1-800-565-7292
pennsylvaniaamwater.com

Pennsylvania Office of Consumer Advocate (OCA)
555 Walnut Street, 5th Floor Forum Place, Harrisburg, PA 17101
Phone: 1-800-684-6560
Email: consumer@paoca.org
www.oca.pa.gov
OCA is an independent state agency that represents the interests of Pennsylvania utility consumers before the PUC. Led by a Consumer Advocate with a staff of consumer service representatives, attorneys, and analysts, the OCA is available to help consumers who have questions or problems with their water or wastewater service.

Pennsylvania Office of Small Business Advocate (OSBA)
555 Walnut Street, 1st Floor Forum Place, Harrisburg, PA 17101
Phone: 717-783-2525
OSBA@pa.gov
www.osba.pa.gov
OSBA is an independent state agency that represents the interests of small business consumers before the PA PUC. If you are a small business owner/representative and have questions or concerns about your service or need assistance working directly with your water or wastewater provider, please contact the OSBA, we’re here to help.

OSBA is an independent state agency that represents the interests of Small Business consumers before the PA PUC. If you are a small business (250 employees or less) and have concerns about your service or water quality, please contact the OSBA, we’re here to help.