A message to our Northeast Pennsylvania customers

On August 5, 2025, the Pennsylvania Public Utility Commission released its Root Cause Analysis Report evaluating our service in the northeastern Pennsylvania region. Please click here to read a message from Pennsylvania American Water President Justin Lader regarding the results of the PUC’s evaluation.

System Overview

• Customers Served: 144,000 water and 30,000 wastewater customers in 80 communities in Luzerne, Lackawanna and Susquehanna Counties.
• Treatment Facilities: 9 water treatment plants, 14 well systems and one wastewater plant
• Tanks: 68
• Miles of Pipe: 1,900 waterline; 330 collection system
• Employees: 330
• Partnership for Safe Water Awards: 9

Scranton Wastewater System

In December 2016, Pennsylvania American Water acquired the wastewater system assets of Scranton Sewer Authority (SSA) – a combined sewer system that provides wastewater service to approximately 30,000 customers in Scranton and Dunmore. Click here to learn more about the investments made in the collection and treatment systems.

Lake Scranton

Over the past few years, we’ve invested more than $59 million at our Lake Scranton Water Treatment Plant to continue providing high quality, reliable service. Click here to learn more about some of the improvements.

Invested $10.1 million to install labyrinth spillway

Completed redundant transmission line and tunnel through East Mountain at a cost of $22.7 million

Constructed new 3.5-million gallon storage tank at a cost of $7 million