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A message to our Northeast Pennsylvania customers
On August 5, 2025, the Pennsylvania Public Utility Commission released its Root Cause Analysis Report evaluating our service in the northeastern Pennsylvania region. Please click here to read a message from Pennsylvania American Water President Justin Lader regarding the results of the PUC’s evaluation.
System Overview
- Customers Served: 144,000 water and 30,000 wastewater customers in 80 communities in Luzerne, Lackawanna and Susquehanna Counties.
- Treatment Facilities: 9 water treatment plants, 14 well systems and one wastewater plant
- Tanks: 68
- Miles of Pipe: 1,900 waterline; 330 collection system
- Employees: 330
- Partnership for Safe Water Awards: 9
Scranton Wastewater System
In December 2016, Pennsylvania American Water acquired the wastewater system assets of Scranton Sewer Authority (SSA) – a combined sewer system that provides wastewater service to approximately 30,000 customers in Scranton and Dunmore. Click here to learn more about the investments made in the collection and treatment systems.
Lake Scranton
Over the past few years, we’ve invested more than $59 million at our Lake Scranton Water Treatment Plant to continue providing high quality, reliable service. Click here to learn more about some of the improvements.
Invested $10.1 million to install labyrinth spillway
Completed redundant transmission line and tunnel through East Mountain at a cost of $22.7 million
Constructed new 3.5-million gallon storage tank at a cost of $7 million
2025 Investments
- Pennsylvania American Water Announces $1.1 Million Additional Water Line Upgrades in Scranton
- Pennsylvania American Water Completes Constructino on $4 Million Water Storage Tank in Jenkins Township
- Construction on $2 Million Water Storage Tank in Roaring Brook Twp. Underway
- Pennsylvania American Water Announces $3 Million in Water Line Upgrades in Kingston and Wilkes-Barre
- Pennsylvania American Water Announces $1.1 Million in Water Line Upgrades in Old Forge, Pittston, Plains Twp.
- Pennsylvania American Water $15 Million Wastewater System Project Underway
- Pennsylvania American Water Announces Water Line Upgrades in the Abingtons
- Pennsylvania American Water Begins $1.1 Million Water Line Upgrades in Hanover Twp.
- Pennsylvania American Water Begins $2 Million Sewer Line Upgrade Project in Scranton and Dunmore
- Pennsylvania American Water Announces $9 Million Water Line Upgrade Project in Scranton
- Pennsylvania American Water Begins $1.3 Million Water Line Project in Ashley
2024 Investments
- Pennsylvania American Water Completes $6.1 Million in Sewer Line Upgrades in Scranton and Dunmore
- Pennsylvania American Water Completes $7 Million Scranton-area Storage Tank Project
- Pennsylvania American Water Begins $4.3 Million Water Line Work in Wilkes-Barre
- Pennsylvania American Water Begins $8.2 Million Water Line Upgrade Project in Scranton
- Pennsylvania American Water Begins $2.2 Million Water Line Project in Nanticoke