Our customers are our number one priority. Here you'll find useful information about your service, your bill, and your rights and responsibilities as a Maryland American Water customer.

We’ve always offered 24-hour customer service, but now that service is even more convenient when you manage your account online. By managing your account online, you can:

  • set up accounts
  • keep track of water use
  • pay bills at your convenience 
  • request a time to have your service turned on or off
  • read and download your local water quality reports 
  • find helpful information that may help you lower your bill

We welcome your feedback and want you to share your stories about your experience with us.
Customer Service: 1-866-641-2131
Make a payment (24/7): 1-855-748-6066