Help with Your Water Bill

Payment Arrangements

Sometimes customers face circumstances that stretch their financial resources. If you cannot pay your bill by the due date, please contact our Customer Service Center before the bill becomes due. 
Our customer service representatives will work with you on a plan to pay the balance of the bill over time. These payment arrangements require you to:

  • Pay at least 25% of your bill within 48 hours of your call.
  • Pay the rest of the bill, including any applicable late payment charge according to an agreed upon schedule, not to exceed 6 months.
  • Pay all future bills as they become due.

We will create these payment arrangements only with customers who have not broken a similar agreement with us in the past twelve months.

Affordability Rate for the First 1,500 Gallons

Indiana American Water’s 2024 rate case provides an affordability component that was approved by the Indiana Utility Regulatory Commission (IURC) in February. It allows for customers who use up to 1,500 gallons per month to pay a flat fee of $20 per month for a residential customer with a 5/8” meter, with no additional volumetric charge. Water use beyond 1,500 gallons per month will incur a volumetric charge after the $20 per meter charge.  Learn more under "Your Water Rates."

Policy for turning on water service that has been disconnected for non-payment

Since January 2013, Indiana American Water’s policy had changed regarding the reconnection of water service after regular business hours. No reconnection of service after disconnection for nonpayment will be performed after regular business hours, except on Fridays, weekends, holidays and the day before a holiday as listed at www.indianaamwater.com at the “turning service on/off” link under the Customer Service tab. A reconnection fee and after-hours fee will be charged for any reconnection of service made after 3 p.m. on these days, payable prior to reconnection through an authorized payment center or online credit card processing vendor. For more information, please contact our customer service center at 1-800-492-8373.