Ongoing Program Activities

Source Water Protection Planning

We have developed and implemented voluntary source water protection plans for many of our water supplies. For more information about how you can get involved in ongoing source water protection efforts, please visit the Source Water Protection Planning Page.

Source Water Assessment

New Jersey American Water is using a method to compile contaminant information for our water sources. This consists of a Geographic Information System (GIS) map-based tool called WaterSuite that collects information about potential sources of contamination from various data sources and pulls it into a single contaminant information database for a defined area of interest. The information can be updated on a regular basis to include the latest information available and has dynamic search and reporting capabilities.

Source Water Monitoring

We have developed a source water monitoring program that utilizes continuous water quality monitors to optimize treatment operations. The monitoring equipment is located at our water treatment facility intakes. These devices are not intended to identify specific contaminants, but rather to alert water systems of a potential change in water quality, spurring further investigative testing.

Contingency Plans

Water utilities can develop strategies to understand and manage risks to source water supplies, but no water utility can prevent the occurrence of chemical releases, power outages or natural disasters. That is why it is important to have emergency response plans to help facilities respond to a wide variety of potential emergency situations. We have emergency response plans in place, which are protected from public disclosure by bioterrorism laws put in place for the safety and security of water systems nationwide.

Get Notified in the Event of an Emergency

New Jersey American Water uses a high-speed mass notification system to keep customers informed about water related emergencies. Customers receive notifications through automated phone calls, text and e-mail. These alerts are available on the “Alert Notifications” page on our website, along with a map of the impacted area. To help us contact you quickly in an emergency, log on to www.mywater.amwater.com and confirm or update your contact information. Learn more about this notification system here.