American Water Contract Services Group proudly partners with the City of Camden to provide water and wastewater services to the community.

The City of Camden Division of Utilities’ water supply, serviced by American Water Contract Services Group, comes from groundwater that is treated at two facilities prior to delivery to the distribution system. The two water treatment plants provide safe, clean, and reliable water to approximately 46,000 residents in the Camden community.

American Water Camden Service Area Map

Customer Service:

American Water Contract Services
Camden Operations Center
100 S. 17th Street
Camden, NJ 08105

Customer Service Hours of Operation:
Monday through Friday
9 a.m. to 3:30 p.m.

Payment by Phone: 1-866-371-2623

Customer Service Phone: 1-855-769-3164
Hours of Operation: Monday – Friday, 9:00 a.m. – 3:30 p.m.

Convenient Payment Options

Effective April 3, 2023

Camden City Hall
520 Market Street, Rm. 117
Camden, NJ

Monday through Friday
9 a.m. to 12 p.m.

Access through the main entrance; street parking is available

You may also pay your water/sewer bill online: Pay Water & Sewer Charges Online

Please note, bankruptcy notices should be mailed to:
City of Camden Water & Sewer
C/O Office of the City Attorney
City Hall, Suite 419
520 Market Street
Camden, NJ 08101-5120

For Emergencies:

Customers can use the toll-free number listed below at any time, and on weekends and holidays for emergency purposes, such as main breaks, water quality issues, water outages, and water leaks.

American Water: 1-856-635-1496

Lead Service Line Information

At American Water, providing safe, reliable water service is our top priority. In July 2021, the state of New Jersey enacted legislation for all water providers to share with customers the material of the utility-owned service lines leading to their properties and the material of the customer-owned service lines leading to their properties, if known. It also requires utility companies to replace utility-owned and customer-owned lead service lines within the next ten years.

Please note if your service lines contain lead, it does not mean you cannot use water as you normally do. Your water continues to meet water quality standards. The company regularly tests for lead in drinking water and our water meets state and federal water quality regulations, including those set for lead. For added protection and to comply with the new legislation, we will be removing lead and lead/galvanized piping from service lines over time.

Click here to view a copy of the Lead Service Line Inventory
Lead Fact Sheet

Water Quality Reports

We take water quality very seriously. To learn more about the water quality in your area, click on the link below to view the annual Consumer Confidence Report or CCR. This report details all water quality parameters associated with the City’s water.
2015 Consumer Confidence Report
2016 Consumer Confidence Report
2017 Consumer Confidence Report
2018 Consumer Confidence Report
2019 Consumer Confidence Report
2020 Consumer Confidence Report
2021 Consumer Confidence Report
2022 Consumer Confidence Report
2023 Consumer Confidence Report

Additional Resources:

American Water Annual Camden Community Investment 2023 Report
American Water Informe sobre la inversion comunitaria annual en Camden 2023
City of Camden Guide to Municipal Sewer Service
City of Camden Guide to Municipal Water Service
City of Camden Water Service Map
Street Sweeping Information
Street Sweeping Information – Spanish
Street Sweeping Schedule
Water Equity Road Map – Camden Water Equity Task Force
Water Learning Center
Wise Water Tips