Our customers are our number one priority. In this section, you'll find useful information about your service, your bill, and your rights and responsibilities as a Pennsylvania American Water customer. 

Manage Your Account Online

We’ve always offered 24-hour customer service, but now that service is even more convenient when you manage your account online. By managing your account online through MyWater, you can:

  • set up accounts
  • keep track of water use
  • pay bills at your convenience
  • request a time to have your service turned on or off
  • read and download your local water quality reports
  • find helpful information that may help you lower your bill

Customer Service: 1-800-565-7292

Call 24/7 for any emergency. Water emergencies don't keep business hours. For non-emergencies, call Mon - Fri 7am-7pm.

Make a payment (24/7): 1-855-748-6066